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CD-Wow!

CD-Wow is a leading online retailer of DVDs, music CDs, and video games. The company's mission is to provide discounted prices for its products whilst maintaining excellent customer services standards.

CD-Wow sells a comprehensive range of gaming products including:

• An extensive choice of games for the PS2, XBox, XBox 360, Game Boy Advance. Game Boy Micro, Nintendo DS, PSP and PC.

• Accessories including controllers, memory cards, adaptors, and cables.

Ordering From CD Wow: Shipping and Delivery Times/Postage and Packaging Costs

You can monitor the status of your order from CD Wow by clicking on the “my orders” link at the top of every page. CD-Wow members have an enhanced order tracking feature.

CD-Wow's delivery times are:

• UK: 5 to 7 days from despatch

• Germany, Austria and Switzerland: 4 to 6 days from dispatch

• Other EU: 6 to 8 days from dispatch

• Hong Kong and Asia: 5 to 7 days from despatch

• Australia and New Zealand: 7 to 10 days to despatch

• USA: 7 to 10 days from despatch.

Items that are in stock will be dispatched within 48 hours of receiving the order. If a number of items have been ordered, then they will be despatched as and when they become available. Your entire CD Wow order will not be held up while they wait for an out of stock item.

Ordering from CD-Wow: Added Value Services

CD-Wow's site features a dedicated games news section and a major release calendar to keep you up to date on new games releases. You can find many top games at low prices in its “Bargain Basement” section and it has regular special offers available.

CD-Wow offers a choice of three types of gift voucher, available worldwide for use on its site. Delivery is free and the vouchers can be bought in multiples of £8.99, £15.00 and £20.00. The vouchers can be bought from the website and will be delivered to either you or the recipient within 7 working days.

Ordering from CD-Wow: Refunds and Returns Policy

If for any reason you are unhappy with a game or game console accessory you have purchased from CD-Wow you can return it (as long as it is in good condition) to receive a full refund minus a £1.50 handling charge. They will refund you in full if the return is a result of an error on their part or a defect.

In order to make the return, enclose the reason for the return and securely wrap the package. Send it to: Customer Service Centre, Suite 2a, Gregories Court, Gregories Road, Beaconsfield, Bucks, HP9 1HQ.

Ordering from CD-Wow: Other Points

• Out of Stock Items: These are usually on order from the manufacturers. When CDWow receives the product, it will be shipped to you promptly. Back order titles usually come into stock within 1 to 2 weeks but can take longer. If it is not ready to ship within 10 days, CD-WOW will send you an email update. If the item is no longer available at all, CDWow will notify you immediately, cancel the order and refund your payment for this item or you may select an alternative item of the same value.

• Fax and Mail Order: You can fax or mail your orders to CD-WOW 24 hours a day. The fax order form is available from the website as a PDF.

• Damaged Jewel Cases: If a CD case is damaged on delivery, then CD-Wow will mail you a replacement. Simply go to the Customer Service Centre page on CDWow's website.

To set up a CD-Wow account and place your first order, visit CD-Wow now.