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101cd.com

101cd.com sells a range of gaming products including games for the Sony PS2, Microsoft XBox and PC.

Ordering from 101cd.com: Shipping and Delivery Times/Postage and Packaging Costs

Postage rates are as follows:

• Within the UK: Free on selected titles. For all other games the first item costs £1 for and 75p for the others.

• Outside the UK: £1.50 for the first item and £1 for additional items.

Delivery to UK addresses take between 3-5 working days from the date of despatch. Delivery to addresses outside of the UK will take between 5-10 working days from the date of despatch. However, circumstances beyond the companies control may disrupt postal services.

Items ordered by you will be delivered within 30 days of 101cd.com's acceptance notice. The items ordered may be delivered in separate consignments at their discretion.

If 101cd.com cannot deliver your items within that period, you will receive notification and the offer of a refund or an alternative delivery date. If you do not receive your items within 30 days of the acceptance notice, login to your account and click on the Missing Invoice link on the Order Status page. If you notify 101cd.com as required, a refund will be given or your account will be credited for that amount.

The following countries are covered by 101cd.com's delivery policy:

Ordering from 101cd.com: Refunds and Returns Policy

101cd.com's returns policy is valid for 30 days after an item is despatched.

Any items that need to be returned must have a return authorisation. This can be done by logging into your account on the website and clicking on the Return Item link beside the item you wish to return. You can also request a return by using the enquiry form. Once this is done, you will be sent an email confirming that your request has been approved.

An unopened item can be returned within 7 days of receiving it and a full refund will be given. You will be refunded once the item has been received and processed. Delivery costs will only be refunded if it is a result of an error on the part of 101cd.com.

An opened item can only be refunded or exchanged if it is faulty or sent in error. If this is the case then follow the returns procedure as explained above.

When packing your return, make sure that the invoice and the completed return authorisation is contained in the parcel. The original packaging can usually be used for its return. The return must be sent by first class mail only. If the item is worth more than £35.00, you are required to use recorded delivery. If it is under £35.00, ask for a free certificate or posting from the Post Office.

Your replacement or refund will be sent once 101cd.com's warehouse has received your return. The item will then be tested and sent back if it is found not to be faulty.

Ordering from 101cd.com: Other Points

For missing or lost items that have been shipped within the UK, 101cd.com will wait 14 days before tracing, replacing or refunding the item. In order to notify 101cd.com about the missing item, login to your account and click on the Missing Invoice link on the Order Status page.

For missing or lost items outside of the UK, 101cd.com waits 28 days before taking action. After 28 days has passed, follow the same procedure as for items shipped within the UK.

To set up a 101cd.com account and place your first order, visit 101cd.com now.